RETAIL MANAGER

Potshot Hotel

Date Posted: October 21, 2026

Position: RETAIL MANAGER

Salary: $80,000 per annum plus superannuation

Hours: 38 hours per week

Mode: Full-time

Location: EXMOUTH

POSITION DESCRIPTION | EXMOUTH, WESTERN AUSTRALIA

POSITION PURPOSE

Manage the full day-to-day operations and commercial performance of a retail business in Exmouth, including staff leadership, customer service, stock control, financial oversight and compliance. This is a genuine, hands-on management role requiring independent decision-making in a remote, tourism-driven market.

KEY DUTIES AND RESPONSIBILITIES

• Plan, direct and coordinate store operations, trading activities, opening/closing procedures and service standards.
• Recruit, induct, train, roster, supervise and assess employees; allocate duties and address performance issues.
• Develop and implement sales strategies, promotions, merchandising plans and customer service improvements.
• Monitor revenue, budgets, gross margins, operating costs and key performance indicators; report results to the owner.
• Manage purchasing, supplier negotiations, freight coordination, stock replenishment, inventory counts and shrinkage.
• Set and maintain pricing, product presentation, point-of-sale accuracy, cash controls and store security.
• Forecast stock and labour requirements for tourism peaks, school holidays and fluctuating local demand.
• Resolve escalated customer complaints and maintain relationships with customers, suppliers and local stakeholders.
• Oversee workplace safety, staff training, recordkeeping and compliance with relevant business obligations.

REQUIRED SKILLS AND EXPERIENCE

Demonstrated retail experience with responsibility for staff, sales and inventory; strong leadership, customer service, budgeting, reporting and problem-solving skills; competence with POS, stock and rostering systems; ability to operate autonomously and respond to remote-area supply and workforce constraints. Relevant retail or business qualifications are desirable; any mandatory qualification or experience requirement must reflect the actual vacancy and applicable nomination criteria; RSA plus approved manager

POSITION PARTICULARS AND ACCOUNTABILITY

Locationː Exmouth WA 6707 | Reports to: Business Owner / Director | Direct reports: Retail staff (as applicable)

Employment type, hours, salary, number of staff supervised and business name: To be completed by employer. Performance is assessed against sales and margin results, stock accuracy, customer satisfaction, staff effectiveness and compliance.